The data you provide to us through contact forms such as name, address, phone number and email address.
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We use your information in the following ways:
To provide services such as:
To fulfil any request for our products and services.
To answer your enquiries about our products and services.
To send you service and transactional communications regarding our products and services.
For accounting and administration purposes.
For the above purposes, we rely on the lawful basis under the GDPR of performance of a contract.
To send you updates on our products or services:
Where you have provided your consent for us to contact you by phone, post or email about our products.
We also rely on our legitimate business interests to send some communications.
For example, a recall of a product.
Where the processing activity is based on your consent, you have the right to withdraw your consent at any time. The revocation of your consent will however not affect the lawfulness of any processing based on your consent before its withdrawal. To withdraw your consent at any time contact us directly.
We will not be sharing your information directly outside the European Economic Area, however, it may be stored at a destination outside the European Economic Area by one of our suppliers. It may also be processed by staff operating outside the EEA who works for one of our suppliers. This includes staff engaged in among other things, the fulfilment of your order, the processing of your payment details and the provision of support staff.
Wellbetter will take appropriate technical and organisational measures in line with applicable data protection laws, including requiring our service providers, or professional advisors to use appropriate measures to protect your personal data.
We will store your personal data for as long as may be required by law, or as required under any contract or warranty, ordinarily this will be for a period of 7 years. If there is no legal requirement, we will retain information about you only for as long as is necessary for the purposes for which it was collected. We regularly review the personal data we and delete anything we no longer need. Information that does not need to be accessed regularly, but which does still need to be retained is safely archived. Disposal of any personal data is shredded and certified.
The Act gives you the right to access information held about you. We may charge a reasonable fee based on the administrative cost of providing the information if your request is manifestly unfounded or excessive.
In accordance with the Children’s Online Privacy Protection Act (COPPA), only users 13 years or older may use Wellbetter Marketplace. In order to register for an account or to purchase products/services, users must be 18 years or older and or have express permission from a parent/guardian or third party.
For more information on Wellbetter Marketplace’s privacy restrictions and policy for users please see our website https://wellbetter.com/privacy-policy/