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TERMS & CONDITIONS


Welcome to Wellbetter Marketplace!

Wellbetter is a Scopesuite Limited Company. (Company number 12911489).

Our role as a Marketplace is to connect you with a range of business’s products and services, so that we may help you facilitate sales. By agreeing to these Terms & Conditions as well as our Privacy Policy you acknowledge that we are not a part of the delivery and quality of products & services purchased on Wellbetter Marketplace. When using Wellbetter Marketplace to purchase items, you acknowledge that you are a part of a separate contract between the Seller and the Buyer.

The Terms and Conditions outlined below are your legal rights when you (the Seller) list items / Services for sale or you (the buyer) purchase listed items / Services on Wellbetter Marketplace (www.shop.wellbetter.com) as well as access our website and services. By accepting these Terms and Conditions, you are aware that these are the legal terms between “Us”, “We” “Our” The Marketplace and you The Seller “Distributor”, “Manufacturer”, “Provider” and or Buyer “Consumer”, “Customer”.

If you need more information or are unsure after reading our Terms and Conditions, please contact us via email at info@wellbetter.com.

Should there be considerable changes to one or several of the articles within the Terms and Conditions defined below, we will send you an official notification of the change with at least 30 days’ notice. Should you not agree to the revised terms, you hold the right to terminate your account with Wellbetter Marketplace. If services are not terminated within these 30 Day periods, and you continue to use/access your account, Wellbetter will determine that you have accepted the revised terms.

Ownership Of Your Account

When creating your account whether a Buyer or Seller on Wellbetter Marketplace, it is prohibited to sell or transfer your account / User ID to another person or group. If your account has been set up as a business entity you are hereby guaranteeing that you mandate to bind this entity to the terms and conditions of Wellbetter Marketplace. To hold ownership of a User account you must: - Comply and agree with these terms and conditions. - Comply and agree with the Code of Conduct. - Be 18 years or older, and provide complete and accurate information such as Name, Email, DOB etc. - Ensure your account information (login details) is secure, as you are responsible for your account activity even within the circumstance of unauthorised access. Disclaimer: Wellbetter Marketplace holds the right and authority to refuse Individuals/Business’s accounts, registration, and use of the marketplace including but not limited to restriction, suspension, or termination should the terms and conditions as well as the Code of Conduct be breached in any way. REMEMBER: It is a criminal offence under the UK Licensing Act 2003 to purchase or attempt to purchase alcohol if you are under the age of 18

Your Responsibilities as an Account Holder

For Sellers When advertising the purchase of your products and services on Wellbetter Marketplace, you are hereby confirming that you hold the right and authority to sell this item. You are also agreeing that the listing meets the terms of the Code of Conduct. When advertising the listing description in question, it must be an accurate representation of the sale made. Each Seller’s account may charge the applicable shipping and handling costs: however, accounts may not charge excessive fees associated with shipping and handling or otherwise avoid marketplace fees by completing the end of sale through their own platform. Sales made via the Wellbetter Marketplace are definite and binding. Each Seller’s account is to be accountable for shipping and delivery. They are also responsible to close this transaction with the consumer within 20 days of the order being made. There may be some exempt or exceptional circumstances that release the Seller of obligation to the consumer: - The consumer in question is unable to verify their indemnity to the Seller. - The consumer does not meet the terms and conditions of the Seller, this includes but is not limited to invalid payment. - The consumer has purchased a personalised/made to order item that may take several weeks to complete end of the sale.

For Buyers When purchasing products and services on Wellbetter Marketplace, you are hereby confirming that you are over the age of 18. You are also agreeing that when purchasing items, you as a user meet the terms of the Code of Conduct. When purchasing a product or service you are ensuring that the listing’s description in question, is an accurate representation of the sale made. Seller’s may charge the applicable shipping and handling costs: however, accounts may not charge excessive fees associated with shipping and handling or otherwise avoid marketplace fees by completing the end of sale through their own platform, Buyer’s need be aware that you may incur applicable shipping costs within your purchase and abide by Wellbetter Marketplace’s purchasing guidelines. Sales made via the Wellbetter Marketplace are definite and binding. Sellers are accountable for shipping and delivery. They are also responsible to close this transaction with the Buyer within 20 days of the order being made. There may be some exempt or exceptional circumstances that release the Seller of obligation to the consumer: - The consumer in question is unable to verify their indemnity to the Seller. - The consumer does not meet the terms and conditions of the Seller, this includes but is not limited to invalid payment. - The consumer has purchased a personalised/made to order item that may take several weeks to complete end of the sale.

Terms and Conditions of Fee’s

Wellbetter Marketplace is a platform that allows users to buy and sell products / services in a fast and easy way! However, in order to complete transactions all users must abide by our Terms and Conditions. For Sellers You will receive your payment less our commission no more than 21 days after you have marked the goods as dispatched. A monthly subscription fee will automatically renew each month. You must provide 30 days written notice of non-renewal to info@scopesuite.com to Wellbetter Marketplace. Fees are exclusive of UK VAT.

All sales that begin on Wellbetter Marketplace will be finalised within the Marketplace’s Payment Gateway.

Protection for Sellers: In order to qualify for Wellbetter Marketplaces Seller Protection, you The Seller must be able to provide proof that a) you The Seller were one of the two parties within this transaction, b) that you provided and sold the listed item, c) that you The Seller dispatched this item to the Buyer within 20 days of the order being placed on Wellbetter Marketplace, d) and that the item being sold materially and substantially conformed to the description in your shop. Prohibited items and face to face transactions are not covered by Wellbetter Marketplaces Seller Protection. If the Buyer and Seller cannot reach a resolution, Wellbetter will try to mediate a resolution between you and the Buyer. If we conclude that the Buyer is correct in their claim that the item was not delivered or was not as described, you agree to refund the Buyer the full sale price of the item. Where you fail to take this action, you hereby give Wellbetter the authority and permission to do this on your behalf.

Protection for Buyers: In order to qualify for Wellbetter Marketplaces Buyers Protection, you The Buyer must be able to provide proof that a) you The Buyer purchased the item with Wellbetter, b) and that the item did not arrive, c) or was materially and substantially different to the description. If we find the above criteria fulfilled, you will receive a full refund of the item from the Seller. It is the Buyer’s responsibility to provide adequate proof that the item did not meet the criteria via photographs, listing descriptions, email correspondence etc. Returns & Refunds Wellbetter Marketplaces returns and refunds policy is as stands for both Buyers & Sellers.

Buyers will be subject to the statutory minimum for a “cooling-off period” - this means that the Seller must offer you 14 days to return and/or exchange items. As stated by Citizens Advice “you automatically get a 14-day ‘cooling-off period’ when you buy something you haven’t seen in person - unless it’s bespoke or made to measure.The cooling-off period starts the day after you receive your order.

If you have decided to return a product purchased through Wellbetter Marketplace, you the buyer must notify the seller directly within 14-days of receiving said item. Refunds will include the cost of standard delivery fees. If you have paid excess for delivery at your own leisure you will not be reimbursed for this cost.

If you would like any more information on returns and refunds please visit https://www.citizensadvice.org.uk/.

NOTE: Products do not need to be returned in the original packaging, however they need to be secured properly. Should damage to an item be incurred during transit back to the provider due to insufficient packing, the Seller will not be liable nor required to give a refund or exchange. Wellbetter Marketplace may also be inclined to under special circumstances, (i.e. damage to items, the item in question does not match the description on our website, etc), still offer refunds/exchanges or credits after the 14 day “cooling off period”.

Service Cancellations & Refunds

Wellbetter Marketplace may offer refunds or credits to Service Cancellations, however if the event has not occurred yet and you wish to cancel, we also reserve the right to reduce your refund for the service to cover the costs related to arranging said service and the allocation of your booking.

If you would like to cancel the booking of a service you will need to review the Suppliers cancellation policy and Wellbetter Marketplace will not be able to assist with a refund if you have cancelled outside of the stated terms and conditions of the supplier.

If you feel your service was unsatisfactory and would like a refund or if there are special circumstances surrounding your cancellation, please contact us at info@wellbetter.com

Shipping & Delivery

Shipping options may vary when completing the order, e.g. Standard/Express. Additionally, if you are purchasing products or services that contain or facilitate alcohol on the premise you may be required to provide your identification as well as signed delivery.

Delivery information will be sent out in your Confirmation of Purchase email. These details will be given either by the Seller or by us the Marketplace.

Delivery of Services

As Wellbetter Marketplace also facilitates the purchase of services, the details of your service including date, time and location will be sent to you in a Confirmation of Purchase email.

By purchasing services through Wellbetter Marketplace you are acknowledging that we the marketplace are not responsible to ensure that services are set up and complete prior to the start of said service, you are also acknowledging that Wellbetter Marketplace is not responsible for any of the preparation or set up on the said service.

Should services be rescheduled or cancelled you will be notified by the seller or us, and in the case of cancellation you will be entitled to a full refund or credit to the value paid for the service. Please note this does not include any additional costs such as food, travel and accommodation, solely the price of the service. Intellectual Property of Wellbetter Wellbetter Marketplace including but not limited to logos, page headers, buttons, graphics, service names, icons, and scripts are trademarked, or trade dressed of Scopesuite LTD and its subsidiaries. Intellectual Property of the Seller By agreeing to Wellbetter Marketplaces Terms and Conditions, Code of Conduct and you hereby permit Wellbetter Marketplace including but not limited to worldwide, irrevocable, non-exclusive, royalty-free, perpetual right to exercise publicity, copyright, database rights and all other specified and non-specified intellectual property rights to brand names, logos, trademarks, information, data, graphics, photographs, images, text, usernames, audio, items, video, profiles and links posted by the Seller onto the Wellbetter Marketplace including all other media known and unknown. Through the upload of content to Wellbetter Marketplace, you are hereby guaranteeing that you have an ownership or have the right to use the content uploaded. You are pledging that the content uploaded will not violate any third party intellectual property rights. Should Wellbetter Marketplace receive complaints in respect of any the content posted by you the Seller, it is your exclusive obligation to amend this complaint at your own cost, including but not limited to any compensation Wellbetter Marketplace require for any losses suffered. Wellbetter Marketplace also claims the right and authorisation to remove/ban any such content effective immediately upon receiving a complaint. Within all of your rights as the intellectual property owner you are granting Wellbetter Marketplace non-exclusive, material, worldwide, irrevocable, fully-paid, perpetual, royalty-free, sublicense. This is the transferable right and license incorporating the use, publishing of material on Wellbetter Marketplace and its subsidiaries, including but not limited to third party comparison sites and digital advertising.

Wellbetter Marketplace Code of Conduct

By agreeing to the set terms below you are exclusively responsible to conduct yourself and associated activities properly. When you agree to these terms you are promising too not: - Be fraudulent, including but not limited to the sale of counterfeit, illegal or stolen items. - Sell, service or include items that are identified as dangerous and unsafe to consumers. - Purchase and or organize the purchase of items that are identified as dangerous and unsafe from the Seller. - Present inaccurate, misleading, or false information - Hack, modify, adapt Wellbetter Marketplace nor indicate another website/marketplace falsely by implying association with Wellbetter Marketplace. - Unlawfully threaten, unlawfully harass, be obscene, impersonate, defamatory, libellous, imitate any person including but not limited to Wellbetter Marketplaces employees or users, other business entities etc. - Offer or include the sale of promotional codes for sellers or any of Wellbetter’s subsidiaries. - Create a listing on Wellbetter Marketplace or conduct end of the sale that was instigated on Wellbetter Marketplace that could cause Wellbetter Marketplace to infringe on any applicable laws, ordinance, regulation, statute, or the Terms and Conditions of this Marketplace, this includes but is not limited to bribery regulations. - Reference, link indirectly or directly, contain a description of products or services that are prohibited under Wellbetter Marketplaces Terms and Conditions and any other policy posted on Wellbetter Marketplace and its subsidiaries. By agreeing to this Code of Conduct you are hereby promising that you will not misuse, tamper, or otherwise hack our Website (including our subsidiaries) This includes but is not limited to introducing a virus, logic bombs, trojans, worms and any other harmful technical material with the known and unknown intention to carry out service attacks of our database. This includes functionality and customer privacy rights. Disclaimer: Users you are agreeing that you will defend, indemnify, and hold Wellbetter Marketplace harmless to its officer, consultants, agents, affiliates, directors, third party claims, liabilities, damages and or costs associated with this including but not limited to associated legal fees resulting from your use/misuse of the website and/or an infringement of our Terms and Conditions.

EU Users

A Directive 95/46/EC of the European Parliament and of the Council. By residing in the EU, Users have additional protection and rights when it comes to business’s collecting and processing your Personal Data. Some information below has been extracted from The Official Journal of the European Union.

If you reside in the EU, we will only collect and process your personal data for: - The purpose of fulfilling Wellbetter Marketplaces duty to you as a consumer or seller under our contract with you as the user. This means the processing of payment and shipping requirements to complete the purchase of goods/services you have ordered. - If consent has been given by you. Meaning location information for marketing purposes. - When Wellbetter Marketplace has the means to collect and process personal data so that we as an organisation can successfully operate. Meaning updates on your orders, shipping and tailored advertisements or suggested products for you fitting your interests as a consumer. As a User you can withdraw your consent from marketing updates at any time. - Users personal data will be stored in an appropriate and secure way. - “Under the Access Principle (22), data subjects have the right, without need for justification and only against a nonexcessive fee, to obtain from an organisation confirmation of whether such organisation is processing personal data related to them and have the data communicated within reasonable time.” Should EU users feel the need to invoke this principle under the privacy protection act, for the purpose of obtaining information regarding the personal data Wellbetter Marketplace may hold about you the user to have corrected or erased, Please contact info@wellbetter.com and Wellbetter Marketplace will respond with 30 days of the request. Data Retention: - Wellbetter Marketplace will only collect / process and store your personal data for “for as long as it serves the purpose(s) for which it was initially collected or subsequently authorised.” and or the data reasonably serves the purpose of statistical analysis, after which the data in question will be securely erased for the purpose of maintaining EU user’s privacy. The previous will occur if you the User have terminated the use of our services. - For more information on our Privacy Policy please visit our website https://wellbetter.com/privacy-policy/ Responsibility of Interactions By agreeing to these Terms and Conditions you are exclusively responsible for how you interact with other users on this Marketplace, this includes customers, other sellers, and the Wellbetter Marketplace employees. You accept that Wellbetter Marketplace does not participate in the screening of users. All users agree to practise caution and good judgement upon interactions with others. Under any and all transactions, Sellers may obtain personal information from the consumer including but not limited to email addresses, sensitive payment information, shipping information etc. If the Seller does not attain permission from said consumer prior to the transaction the personal information in question will only be used for that singular transaction and you may not add this consumer to any of your marketing lists. Wellbetter Marketplace reserves the right to obtain this information for related communications regarding this exclusive transaction.

Disputes

Should a User wish to make a complaint against Wellbetter regarding the services/platform provided, Users can contact info@wellbetter.com.

Liability Limit

By agreeing to Wellbetter Marketplace’s Terms and Conditions you are recognising that you cannot hold Wellbetter Marketplace or its subsidiaries liable for losses you may incur as a result of Wellbetter Marketplace taking action applicable described within the User’s Terms and Conditions, and the Code of Conduct, Intellectual Property outlined. This includes other users actions intentional or unintentional, including but not limited to listings, posts, or destruction of allegedly fake items. If a User should dispute with one or several users or outside entities, you hereby release Wellbetter Marketplace including all employees, agents, subsidiaries, officers, joint ventures and directors for any claims, damages, demands (tangible and intangible) of every nature known and unknown, anticipated, or unanticipated, undisclosed, or disclosed that arises and is in any way connected to such disputes. Some jurisdictions will not allow the provision of warranties or exclusion of damages. This means that provisions and exclusions in question may not apply to you. By agreeing to these Terms and Conditions you acknowledge that nothing will limit or exclude Wellbetter Marketplace’s liability for misrepresentation, fraudulence, for death or other grievous bodily harm resulting from our inattention or the inattention of our employees or agents or for any other obligation that can’t be limited or excluded from the law.

Should any of Wellbetter’s Terms and Condition’s that have been stated within this contract be deemed unlawful or unenforceable by a court of law, all remaining terms within the contract will remain full effect. Wellbetter Marketplace is subject to the laws of England, Wales and Scotland. If you wish to take Wellbetter Marketplace to court, the proceeding will be held in the United Kingdom, which you are bound by non-exclusive jurisdiction within this contract.

Indemnity

By agreeing to Wellbetter Marketplace’s Terms and Conditions you acknowledge to indemnify and hold our subsidiaries, affiliates, Marketplace parents, directors, agents, and employees not liable from any claims, demand including but not limited to (within reason) legal fees made by any third party resulting from your breach of these terms or the documents it incorporates, or by association your breach of any applicable laws or the rights of a third party. Disclaimers By agreeing to these terms and conditions you hereby acknowledge that Wellbetter Marketplace will not take responsibility or be held as liable for personal injuries minor or severe, grievous bodily harm or death as a result of users handling products or engaging in services improperly. Furthermore, Wellbetter Marketplace will not take responsibility or be held as liable for the damage to property and other assets as a result of users handling products or engaging in services improperly. By agreeing to the terms and conditions of Wellbetter Marketplace users are hereby acknowledging and accepting sole responsibility for providing users under the age of 18 with products or services. Users are also agreeing that any products and services purchased or sold through Wellbetter Marketplace will not be used for illegal purposes and should users incur legal trouble, Users can not hold Wellbetter Marketplace or our subsidiaries, affiliates, Marketplace parents, directors, agents, and employees liable for any claims.

Medical, Nutritional and Fitness Information

By agreeing to Wellbetter Marketplaces terms and conditions, users hereby acknowledge and agree that all Medical, Nutritional and Fitness Information provided through the platform including but not limited to logos, trademarks, information, data, graphics, photographs, images, text, usernames, audio, items, video, profiles and links posted by the Seller onto the Wellbetter Marketplace including all other media known and unknown, is provided for INFORMATIONAL purposes only and users should not disregard the advice of their medical professional. All products and information regarding Medical, Nutritional and Fitness provided through the platform should be used as intended, or at the guidance of your healthcare professional. Should users have an emergency please contact your health care professional or call 999.

Legal Stuff

By agreeing to Wellbetter Marketplace’s Terms and Conditions and by using our services you will comply with all relevant domestic and international laws and regulations regarding your use of the website and any of the services and features provided via the website including listings. These terms stated about and our communications with you the user are subject to the laws and regulations England, Wales and Scotland and the jurisdiction of the courts of England, Wales and Scotland.